Terms and Conditions – Home Physio Company (Home Physio Ops Ltd)

1. Introduction

These Terms and Conditions govern your use of the website www.homephysiocompany.co.uk (“Website”) and any services provided by Home Physio Ops Ltd (“Home Physio Company”, “we”, “us”, or “our”). By accessing this Website or booking services with us, you agree to be bound by these Terms.

2. Use of Website

The Website is provided for general information purposes only and does not constitute medical advice. Use of the Website does not establish a clinician–patient relationship. You should not rely on Website content as a substitute for professional medical assessment.

If you are experiencing a medical emergency, please contact NHS 111 or emergency services immediately.

3. Professional Standards

All physiotherapy services are delivered by qualified physiotherapists registered with the Health and Care Professions Council (HCPC). Our clinicians may also be members of the Chartered Society of Physiotherapy (CSP).

4. Services and Bookings

Appointments can be booked by completing our enquiry form, telephone, or by email, subject to availability. By booking an appointment, you agree to:

  • Provide accurate and complete information

  • Ensure safe and reasonable access to the property for the clinician

  • Inform us of any relevant medical conditions or risks

We reserve the right to refuse or cancel appointments where safety concerns arise.

5. Fees and Payment

Fees for services will be communicated at the time of booking. Payment terms may vary depending on the service and must be settled as agreed. We reserve the right to charge for late or missed payments where applicable.

6. Cancellations, Refunds and Payment

  • A minimum of 48 hours’ notice is required for all appointment cancellations.

  • Cancellations made with at least 48 hours’ notice are eligible for a full refund or rescheduling.

  • Cancellations made between 24 and 48 hours before the appointment are non-refundable, but may be rescheduled.

  • Cancellations made within 24 hours of the appointment, or failure to attend, will be charged in full.

  • Cancellations must be made by email or telephone. If you are unable to reach us by telephone, a voicemail must be left clearly stating your name and the appointment date to be cancelled.

  • The time and date of the email or voicemail will be used to determine whether sufficient notice has been provided.

  • We may securely store card details at the time of booking. Where payment has not been made, we reserve the right to charge the card on file for any applicable fees, including late cancellations or missed appointments, in line with this policy.

  • All payments must be made in accordance with the agreed terms at the time of booking.

  • We understand that unforeseen circumstances can arise and may, at our discretion, review requests on a case-by-case basis.

7. Missed Appointments and Access

If our clinician is unable to access the property at the agreed time, or the patient is unavailable, the appointment may be treated as a late cancellation and charged accordingly.

8. Intellectual Property

All content on this Website, including text, graphics, branding, and images, is the property of Home Physio Ops Ltd and may not be reproduced or distributed without prior written permission.

9. Liability

We make reasonable efforts to ensure that the information on this Website is accurate and up to date; however, we do not guarantee its completeness or accuracy.

To the fullest extent permitted by law:

  • We shall not be liable for any indirect or consequential loss arising from use of the Website

  • We exclude liability for reliance on general information provided on the Website

Nothing in these Terms limits liability for death or personal injury caused by negligence, or any liability which cannot be excluded under applicable law.

10. External Links

This Website may include links to third-party websites. We are not responsible for the content, accuracy, or availability of these external sites.

11. Website Availability

We do not guarantee uninterrupted access to the Website and may suspend, withdraw, or restrict availability for maintenance or operational reasons.

12. Data Protection

We process personal data in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

13. Changes to Terms

We may update these Terms and Conditions from time to time. Continued use of the Website and services constitutes acceptance of any changes.

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

15. Contact Details

Home Physio Company (Home Physio Ops Ltd)
5 Pepper Close
Ditchling Common
East Sussex
RH15 0SJ

Email: info@homephysiocompany.co.uk
Phone: 0330 113 1388